Privacy Policy

2. Information We Collect

We collect information you provide directly to us when you:

• Contact us through our inquiry form or email (name, email address, company name, phone number, product interests)
• Request samples via our contact form or direct communication
• Subscribe to newsletters or marketing communications
• Download documents from our download center

We also automatically collect certain information when you visit our Site, including:

• Browser type, IP address, operating system
• Pages visited, time spent on pages, referring URL
• Device type (desktop/mobile)
• Geographic location (country/region level only)

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide requested information about our products
• To process sample requests and coordinate shipping arrangements
• To send price quotations and commercial proposals
• To improve our website functionality and user experience
• To comply with legal obligations and maintain business records
• To analyze website traffic patterns using Google Analytics (anonymized data)

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Trusted service providers who assist us in operating our business (e.g., email hosting, analytics) under confidentiality agreements
• Business partners (logistics providers, customs brokers) necessary to fulfill orders or ship samples
• Legal authorities when required by applicable law or to protect our rights

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Cookies & Tracking Technologies

Our website uses:

• Essential cookies: Required for basic site functionality (contact form submissions)
• Analytics cookies (Google Analytics): To understand how visitors use our site. These are anonymized and aggregated.
• You can disable cookies in your browser settings, though this may affect some site features.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, typically up to 3 years from the last interaction, unless a longer retention period is required by law or legitimate business purposes.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data (where legally permissible)
• Object to or restrict processing of your data
• Data portability where applicable

To exercise these rights, please contact us using the details below.

9. International Transfers

As an international B2B company serving customers in 30+ countries, your information may be processed and stored in China and other jurisdictions. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last updated” date at the top of this page. We encourage you to review this page periodically.